If you are a dedicated and customer-focused professional looking for an exciting opportunity to join a fast-growing company, we want to hear from you!

Neurons brings neuroscience into marketing to offer innovative solutions to our customers, and as the company is on its new stage of exponential growth we are looking for an Enterprise Customer Success Manager to join our fantastic Customer Experience team.

Your key responsibilities:

Effectively supervise customer health

Promptly respond to and supervise pipeline, engagements, health and risk alerts through key tools, programs, and insights
Own the success of assigned customers ensuring that they meet their KPIs and realize the full value of the Neurons' platform
Effectively handle and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction
Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals
Regularly work alongside the Sales, Marketing, and Product
Share achievement stories

You’d be working and building relationships with cutting-edge companies harnessing world-leading technology.

You'd be helping companies optimize and improve their workflow and impact of visual communication in an environment with lots of room to grow and contribute.

What you will need:

We imagine the ideal candidate to have 2+ years of Customer Success, Account Management, and Relationship Management experience in a SaaS company or experience in a digital marketing environment.

Other skills that would help you succeed in this role are:

Professional communication skills, be highly organized, collaborative and detail-oriented
Experience with building and maintaining relationships while working to mitigate churn, promote engagement and revenue growth
Willingness to own customer success and act strategically in promoting long-term customer value
Aspirational, and self-motivated team player who is comfortable working in a growing environment, and is ready to grow with the company and keep pace with our aspirational growth targets

To be successful in this role, you would also need to demonstrate a growth mindset, a strong sense of responsibility, and unwavering integrity.

Who are we?

Neurons is the world’s leading consumer neuroscience company. Since 2013, we have worked with Fortune-500 companies to optimize every part of their customer journey, including advertising, retail, user experience, innovation, tech, and beyond.

Neurons strives to make everyone feel valued at work. We welcome people from all walks of life regardless of race and ethnicity, color, religion, gender identity and expression, sexual orientation, background, national origin, ancestry, marital status, parenthood choices, disability or age.

We are a team of approx. 80 talents from over 30 nations with diverse backgrounds, building unique products in an inclusive culture that encourages innovation and values self-expression.

If you share our values of growth, responsibility, and integrity and are passionate about driving innovation in the field of consumer neuroscience, we would love to hear from you. Should you need any accommodations at any point in the application or interview process, please let us know.

We offer an array of benefits: