Neurons helps brands predict human attention and emotional response in seconds using the world’s most advanced consumer neuroscience AI. Marketers, agencies, and global brands use Neurons to validate creative, improve performance, and make smarter decisions; instantly.

As part of our continued expansion in the US market, we’re hiring a Customer Success Manager to join our growing Austin team. This is a unique opportunity to step into our CX organization during an exciting phase of growth and help shape what Customer Success looks like for our US customers.

We’ll be collecting applications through the Christmas break and will start first-round reviews from early January. Thanks for your patience, and happy holidays!

What Success Looks Like

In your first 3 months, you’ll build strong relationships with your assigned customer portfolio, gain deep product knowledge, and establish yourself as a trusted partner to key stakeholders.

Within 6 months, you’ll be proactively driving customer engagement, identifying success opportunities, and bringing customer insights back into the business.

By 12 months, you’ll be delivering high renewal rates, uncovering expansion potential, and playing a central role in strengthening Neurons’ presence across the US market.

Key Responsibilities

You’ll own the full customer lifecycle, from onboarding and adoption to renewal and expansion, ensuring that each customer gains maximum value from Neurons’ platform.

Your day-to-day focus will include monitoring customer health, addressing risks early, guiding customers in product usage, and ensuring every interaction drives impact. You’ll collaborate closely with Sales, Product, and Marketing to advocate for customer needs and help shape our offerings.

You’ll also reactivate dormant customers, support cross-functional projects, and help refine our Customer Success processes as we scale in the US.

What You Bring

• 5+ years of experience in a customer-facing role managing a portfolio of clients and building long-term relationships.

• A proven track record of reducing churn, increasing product engagement, and driving revenue growth through upsell and cross-sell opportunities.

• Experience with marketing, branding, or performance marketing agencies is highly preferred. You’ll have the ability to tailor solutions to meet their specific needs.

• Strong understanding of marketing principles, including branding and advertising, which will help you provide insightful guidance to clients.

• Exceptional communication skills and an ability to work effectively across teams.

• Bonus points if you’ve worked with CRM tools like Salesforce (or similar).

What You'll Achieve

• Renewal Rate: Ensure customers continue using and renewing our services.

• Customer Satisfaction: Keep customers engaged and satisfied, driving positive feedback.

• Net Revenue Retention (NRR): Focus on retaining revenue while growing accounts.

• Product Engagement: Maximize the use of our platform by advising users on new features and opportunities.

• Expansion & Upsell: Identify new opportunities for customers to expand their use of Neurons and increase revenue.

If you’re excited about driving customer value, building strong partnerships, and shaping Customer Success in a rapidly growing US market, we’d love to hear from you!

Join the Neurons Movement!

In our inclusive culture, innovation flourishes. We believe true progress comes from being yourself, sharing ideas freely, and collaborating with inspiring colleagues. So if you're all about the above, come help us redefine consumer neuroscience!

Innovation at our Core: Our 11-year legacy began with neuroscientist and bestselling author, Dr. Thomas Zoëga Ramsøy, a leading figure in the fields of applied neuroscience, consumer neuroscience, and neuromarketing. Innovation continues to drive everything we do, from our CEO to each and every team member, we push boundaries and foster forward-thinking, leveraging data and AI to transform our industry.

Team Spirit and Culture: We’re committed to fostering a culture that values teamwork and personal growth. Building something extraordinary requires effective collaboration and top talent. So why not surround yourself with a supportive team that drives success!

Results with Empathy: We’re focused on achieving results while also prioritizing empathy. Join a culture that balances ambition with consideration and where continuous feedback on performance and development is encouraged. Here, success is measured not just in numbers, but in relationships, collaboration, and positive impact.

Diverse and Inclusive: Our team of 85 talents from 30 nations proudly celebrates diversity. By embracing diversity and individual development, we believe that we can achieve sustainable growth and remain committed to fostering a culture where people of all backgrounds feel welcomed.

At Neurons, the journey is as exciting as the destination. Experience a career where innovation, teamwork, and meaningful results come together in ways you've never imagined!